Company's Policy

SAMPLE:
Sample orders are available only toward the first time buyer and are shipped out with the term of C.O.D. and the amount paid on the sample order will be credited toward the customer’s first order, unless other arrangements have been made in advance.

MINIMUM ORDER:
Orders less than $50.00 will have a $5.00 service charge added. For will-call orders, the minimum order amount is $30.00.

ORDER ACCEPTANCE:
All orders are subject to final approval and acceptance by iCella, Inc. All orders remain the property of iCella, Inc. unless they are paid in full by the customer. Special orders will be required a twenty-five (25) to fifty (50) % non-refundable deposit before the order will be placed.

PRODUCT INSPECTION:
Inspection of all products purchased from iCella, Inc. is the sole responsibility of the customer. This inspection for items shipped by UPS or Federal Express must be made within ten (10) business days of invoice date. The inspections for items picked up must be made at iCella, Inc.’s warehouse. We are not responsible for missing items once the items have left our premises. Failure to do so may constitute a waiver of the customer’s right of inspection and will be equivalent to acceptance of the merchandise, regardless of error or fault. Ninety(90)-day limited replacement warranty is on all products unless otherwise specified. Products subjected to misuse of abuse are not returnable.

RETURNS:
All returns and exchanged merchandise must have a Return Merchandise Authorization (RMA) number visibly written on each carton. The RMA number will be issued after the customer filled out the RMA form. Only return the specific quantities and products you are authorized under R.M.A. All returns without an RMA number will be rejected by iCella, Inc. iCella, Inc. will not be responsible for the loss of all returns without RMA number.

All returns or exchanges must be accompanied with the original invoice within 10 days of the invoice date. No returns will be accepted after 30 days. iCella, Inc. liability is limited to purchase invoice value. All returns must be in original package and are subject to a minimum of twenty-five (25)% restocking fee. All accessory returns and exchanges purchased from iCella, Inc. must be in the original sealed condition. Defective accessories may be exchanged for same title only. Due to the nature of wireless business, no returns will be allowed for discontinued models or items sold at two (2) dollars or less. The warranty is only limited to defective items. Prior to the process of the RMA, iCella, Inc. requires the customer to fax the signed RMA back to iCella, Inc.

REFUSED SHIPMENTS:
Unless otherwise determined by the iCella, Inc., shipments refused by a customer will be considered to be the Customer’s error and will be recorded on the customer’s account history. Any freight charges incurred will be billed to the customer. If the purchaser’s refused shipment is returned and not reshipped, a twenty five (25) % restocking fee will be assessed. If a purchaser shows a history of refused shipment, a prepaid only status may be determined by iCella, Inc. at any time for an undetermined period of time.

SHIPPING:
iCella, Inc. will make every effort to ship the merchandise as soon as possible. We are not responsible for orders not shipped out on the date of order. All shipment will be made via United Parcel Service (UPS) or Federal Express (FedEx) unless otherwise specified, and F.O.B Santa Fe Springs, California. All risk of loss and damage in transit shall be borne by the customer.

MATERIAL AND HANDLING CHARGES:
In order to recoup the rising costs of shipping materials and handling, iCella, Inc. may add nominal material and handling charges to the order.

FREIGHT OPTIONS:
UPS GROUND / FedEx GROUND 3RD PARTY TRUCKING
UPS 3 DAY / FedEx 3 DAY 3 working days in the continent of USA UPS 2 DAY / FedEx 2 DAY 2 working days in the USA
UPS OVERNIGHT / FEDEX OVERNIGHT Next business afternoon in the continent of USA
UPS PRIORITY OVERNITE/ FEDEX PRIORITY OVERNIGHT Next business morning in the continent of USA

PAYMENT:
C.O.D.: Cashier’s check if preferred for the first time purchaser. Company check may be accepted upon the completion and approval of the Blanket Resale Form and Company Check Acceptance Form.

TELECHECK:
Company check may be acceptable upon the approval of Telecheck. A copy of the customer’s Company check must be faxed to iCella, Inc. before it can be approved by Telecheck and upon delivery of the merchandise the actual check has to match with the faxed copy.

OPEN ACCOUNT:
May be acceptable upon the completion and approval of the Blanket Resale Form and Account Application and accessed a 5 to 15% price increase. Any company check returned to iCella, Inc. for “Non Sufficient funds”: (N.S.F.) may jeopardize that company’s privileges to pay on credit or by company check. iCella,Inc. has the right to revoke the term or company check privileges of any purchaser that does not pay promptly or has a check returned to iCella, Inc., and to place such customer on a C.O.D. (Cashier’s Check) or prepaid status for an undetermined period of time. A $25.00 service charge will be assessed to all returned checks. NSF checks cannot be replaced by another check, only by cashier’s check. Check that has been placed a stop payment will be assessed a $30.00 service charge per check. Any refunds purchased by “check” will be held up by iCella, Inc. until the check clears the bank. All refunds will be sent from the iCella, Inc. Interest at the current legal rate will be charged on all past due accounts. A late charge fee of 1.5% per month or $15.00 minimum will be charged to all net term customers for a past due accounts.

ACCOUNT POLICIES:

1. Approval of all open accounts require two to three weeks of evaluation on the submitted credit application.
2. Accounts on NET 10, 15, or 30 DAYS who habitually pay late will be reverted back to Cashier’s check basis only.
3. Accounts on COD Company Check or Net terms must only use their pre-approved company’s checking account.
4. To avoid delay of shipments, please notify us immediately via fax or mail of any changes of your telephone number, address, shipping address, etc.
5. Purchase orders need to be submitted via fax, by all accounts on credit terms, to avoid delays of shipments.
6. Accounts who exceed their established limits will be allowed to place additional orders on COD Cashier’s check terms. If the account feels that the limits are inadequate, they should apply for an account review.
7. California based customers require Resale permit copy.